• All postage / handling Fess are non refundable.
  
  
•  I will accept returns for Exchange Only within 30 days towards like items.  
  
•  If a light string fails - The Original Light suppliers will send you FREE replacements for damaged or non functioning lights.  
  This prevents loss of unnecessary shipping/ handling fees.
  
• Lights that have been used or are in anyway damaged, do not qualify for a refund/ exchange, and one will not be issued. 
  
• Lights that are returned for ill function, are accepted for Exchange Only.
  
• Any Light returned for any other reason than they are broken or not functioning are subject to a 25% restocking fee.
  
• We no longer issue Cash Refund on items returned that are not damaged. 
  
  We will issue Web Site Product Credit that can be used for other purchases. 
   A Credit Certificate (less the 25% restocking fee) will be emailed.  All shipping and handling are non refundable.
  
• We will not issue Cash Refund for Gift Certificates.  We will accept Gift Certificates, redeemable toward most Web Site listed items.
  
• Seasonal items are special order.  We will issue Cash Refund for Season Items that are found to be defective.  Defective Items need to be returned to receive refund.  Shipping fees are non refundable.
  We will issue website credit Only (less 25% restocking fee) for seasonal items that are returned because of Change of Heart.  All shipping and handling are non refundable.
   
• We are not responsible for product changes made by the manufacturer / distributor.  Our listings are based on their information.  If a product has been enlarged or downsized because of production, it is not our fault, and we can not accept it for return or refund.
  On special circumstances, we can issue a website credit that can be applied towards future purchase.
   
• Products shipped, then found to be discontinued, can not be returned for refund.  On special circumstances, we can issue a website credit for future purchases
   
• EBAY change of heart.  Lights purchased on Ebay are non returnable for refund of any kind.  We will authorize Exchange for a similar / like value item at no extra charge.
  
• Large quantities (any order over one set per item) are considered special order and a restocking charge of 25% is applied and deducted from the issued Credit.  A Web Site Credit will be issued for further purchases.
  
• Any order over 1 (one) set per item placed by customer for their review or sample, may be returned, but is subject to a 25% restocking charge. This charge will be deducted from the Credit.  All Shipping and Handling is non refundable.

We will reship whatever item  that arrives beyond repair, replacement cost free, but the customer must pick up the shipping charges. We will refund if the customer is dissatisfied.  All USPS Shipping/ Handling is non refundable.  We do recommend that customers notify us immediately, so that we may discuss options. 

Ebay items may be exchanged or returned. Refunds for Ebay items are accepted and subject to a 25% restocking fee (to cover all Ebay incurred fees and expenses.)  USPS shipping is non refundable.  No cash refunds are issued, only Web Site Product Credit that can be used toward purchases of other items.

PLANTS ONLY POLICY:

Established since the Spring of 1978, South Creek Nursery has strove to offer many traditional favorites, as well as new and exciting cultivars. All our perennials are grown outside in 4" or 5" containers, where they thrive and overwinter until shipment the following Spring. We grow in a soilless mixture, with additional time release fertilizers. Our plants are a year old or more at point of sale, and will flower in your garden as seasonally permitted.

CATALOGS: We will email the catalogs for free.  Hard copies are  $5.00 (refunded with a enclosed coupon applicable towards first order) to all customers .. wholesale or internet retail.  Catalogs are free if placing a order.

QUANTITIES: We encourage a $5.00 minimum order. Wholesale prices are offered to ALL internet customers.

INTERNET DOLLAR PROGRAM: Everyone benefits from the 4" $1.00 program.. We are offering Wholesale prices to all Sexybloomers' Customers.  Only plants available in 4" containers qualify for the $1.00 program.. Any other sizes.. unless specified, are sold at the prices listed. There are no minimums!

PLANTMANSHIP AND YOUR SELECTION: Each year we offer new and exciting varieties, and identify them as New & Awesome. Feel Free to ask us to book a colorful selection for you. We will FAX an availability list upon request.

SPECIAL REQUEST: Items so designated are custom.  These items have to be acquired from other vendors and specially grown for our internet wholesale customers.  As with any Special Request Item.. we are dealing with another grower and their schedule to produce the item.  We are not responsible for their growing deficiencies.  It is our hope that This Unique set of vendors can provide the requested items on a timely basis. 

When these Vendors are unable to fulfill our need, we will consult with you as how best to address this  issued accordingly.  Substitutions may be suggested, or requests/orders held over for another season.

DISCOUNT PROGRAMS & EARLY ORDER ANTICIPATION DISCOUNT PROGRAM: This program has been replaced by the new Premier Club Card 2001 Program $25
.
For further details, &/ or exceptions..call us @ (315) 597-6290 or Fax: (315) 597-6892. or Email us.

GARDEN CLUB & ASSOCIATION MEMBERSHIP DISCOUNTS:   Premier Club Card 2001 Program $25

QUANTITY DISCOUNT PROGRAMS: Call for details.

TERMS AND CONDITIONS OF SALE: On established wholesale accounts, we provide terms of net 30 days. Finance charges are posted on the 30-31st of each month to late accounts @ 2% per month. Any accounts that is over 60 days past due will automatically become a c.o.d. account. -- -- All Internet accounts, (or any new wholesale accounts), all orders must be prepaid by a check , money order, or credit card (visa, master card, discover) or PayPal.  Credit card preferred.  We do not accept American Express.

Shortages, complaints, or returns must be reported within 24 hours of receipt of order. Remarks later than 2 working days are not subject to credit review. Orders are accepted on our good faith basis to supply material that is salable. We will not ship plant material that is dormant, or lifeless. However we will not be held responsible for unforeseen crop failures, over wintering losses or shipment disaster ( USPS).
We are also not responsible for plant identity errors from other vendors.  We trust that they are true in their plant labeling and propagation efforts. If a problem occurs.. the most we can do is pass the complaint along.
We reserve the right from time to time and with your consent to impose special terms and conditions of sale.  All shipping disasters caused by the carrier should be addressed to the USPS, and a form 1000 filed for refund.

Refunds & Returns ~~ Plants: We will reship whatever plant material that arrives beyond repair, replacement cost free, but the customer must pick up the shipping charges. We recommend that customers notify us immediately. We suggest that all questionable plant material be planted on arrival, and if after a 4-6 week grace period, the plants in question do not improve or regenerate, a free replacement will be sent, however the customer must pick up the cost of reshipping.
We will not replace plants lost due to weather damage (such as drought or flood), pest destruction, or growing conditions beyond our control. We do not refund with money, just in more plants, unless the specified plant is out of stock or discontinued.   In order to receive a full cash refund, the plant must be returned to the nursery within 6 weeks of the orginal shipping date.

PLANT LABELING: Each plant is provided with a information tag (picture when available).

DELIVERY: We will deliver to your location/site all plants that are saleable within our delivery area at no additional freight. We will ship USPS freight billed when usual delivery is impractical. We reserve the right to bill a restocking charge equivalent to 20% of the total order on inexcusable refused shipments. To insure the best guaranteed delivery during summer months.. We Prefer  Priority USPS Mail for all customers, except in Canada.   As an added benefit, all packages are given a USPS Delivery Confirmation at an additonal charge of .35 per confirmation. Shipping, not a joke!

SHIPPING SCHEDULE: All LIVE perennial orders are shipped from April 30 until November 1; We will extend this shipping schedule depending on weather conditions and destination.

BULBS are shipped in October when available.

Non plant items are shipped upon availbility.

SHIPPING CHARGES: A $4.50 handling fee is charged on shipments of 10 plants or more. 

A required $2.50 handling charge is applied on all seed orders.  

Handling charges are not applied on Ebay Auctions.

Combined plant & non plant shipments handling fee will not exceed a maximum of $4.50.

The exact USPS rate is calcuated on each order dependent on package's total weight, destination zip code, and speed of delivery.  These charges varying according to the service. 

The $4.50 handling fee will not be applied backorder items. 

SALES TAX: We must have your properly executed New York Sales Tax Exemption Certificate/number on file or we will charge tax on all purchases delivered within New York State. Customers ordering/receiving from outside New York State are not subject to sales tax.

CUSTOM GROWING: We try to maintain a large variety of plant materials to meet your landscape/garden center needs. We invite you to bid out perennial jobs with us in mind. With the right selection, pricing, and growing time, we can help meet your job demands. We are the source for the individual home/gardener-landscape specialist.

Email to: admin | info | webmaster

South Creek Nursery of Palmyra
P.O. Box 252 | Palmyra, New York 14522
Telephone: (315) 597-6290 or (315) 597-5330
Fax: (315) 597-6892

Copyright © 1996 South Creek Nursery of Palmyra. All rights reserved.
Information in this document is subject to change without notice.